Privacy Policy

1. Introduction

Welcome to Homecare24! This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services, you agree to the terms of this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name
  • Contact information (e.g., email address, phone number)
  • Address
  • Date of birth
  • Health-related information
  • Care preferences

2.2 Non-Personal Information

We may also collect non-personal information, including but not limited to:

  • Device information (e.g., IP address, browser type)
  • Usage data
  • Cookies and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide and improve our home care services
  • Personalize care plans
  • Communicate with you and respond to inquiries
  • Ensure the safety and well-being of individuals under our care
  • Comply with legal obligations

4. Sharing Your Information

We may share your information with:

  • Caregivers and professionals to provide services
  • Third-party service providers (e.g., payment processors)
  • Legal authorities when required by law

5. Security

We implement security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

6. Your Choices

You have the right to:

  • Access and update your personal information
  • Opt-out of certain communications
  • Request the deletion of your account

7. Cookies and Similar Technologies

We use cookies and similar technologies to enhance user experience. You can manage your cookie preferences through your browser settings.

8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy. We will notify you of any changes by posting the new policy on our website.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at info@home-care24.co.uk.